In line with the commitment of the College of Administration and Economics – University of Al-Hamdaniya to promote the principles of transparency and to strengthen a culture of constructive communication among the college, its staff, students, and visitors, the Complaints and Suggestions Box has been established as an official channel that enables everyone to share their observations, suggestions, and complaints, with the aim of improving academic and administrative performance and enhancing the quality of services provided.
Mission
Through the Complaints and Suggestions Box, we strive to provide a safe and reliable communication channel that ensures confidentiality and seriousness in handling submissions from students, employees, and citizens. This initiative aims to strengthen mutual trust and contribute to building a distinguished academic and administrative environment.
Vision
To make the College of Administration and Economics a model of effective responsiveness to complaints and suggestions—supporting the principles of accountability and good governance, and aligning with quality assurance and academic accreditation standards.
Objectives
- Receive complaints and suggestions with full transparency and confidentiality.
- Address them in accordance with the approved legal and administrative frameworks.
- Enhance the level of academic and administrative services within the college.
- Encourage the participation of students, employees, and citizens in developing the university’s work environment.
- Promote a culture of accountability and institutional performance improvement.
Submission Mechanism
All students, employees, and citizens can send their complaints or suggestions via the official email designated for the Citizens Affairs Unit:
citizen.ad@uohamdaniya.edu.iq
Complaint Submission Guidelines
- To ensure that complaints are received and processed seriously and effectively, please adhere to the following conditions:
- The complaint must be related to the work of the college or one of its departments or units.
- The complaint should include clear and accurate information regarding the issue.
- The complaint must not be used for defamation, personal attack, or insult.
- The complainant must provide their full name and student or employee ID number to ensure proper follow-up.
- Repeated or incomplete complaints lacking essential information will be disregarded.
- All complaints are handled with strict confidentiality and referred to the competent authorities for consideration in accordance with official procedures.
- Complainants are advised to follow up on their submissions via email after an appropriate period from the date of submission.